What kind of help do you need?
Technical Issues & After-hours Support Login issues Blackboard components not working properly Browser or plug-in issues After-hours, weekend, and student support Software "how to" help	Course Design & Blackboard Guidance Need help using Blackboard? Ideas for enhancing course Changes to course content Quizzes or learning objects New course or redesign requests	Program Management & On-site Help Need onsite help? Need help using Blackboard? Simple changes to course Questions regarding online learning at UM-D
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Advanced E-Learning Solutions, Inc. (aelearn)	AliveTek, Inc.	On-site Michigan-Dearborn Resources
Online support: Click here for the automated form	Online support: Click here for the automated form or email help@alivetek.com	Lee Freeman, Ph.D., COB Distance Learning Support lefreema@umd.umich.edu
Phone support: 1-866-440-8484 (M-F, 9am-8pm Eastern)	Phone support: 1-877-395-9636 (M-F, 9am-5pm Eastern)
Key personnel: Alfredo Ignacio Eric Eberhardt Jacklynn Gillard Daniel Del Rio Mandi Ruhlman	Key personnel: Sandy Mills-Alford Robert Rienzi Cassandra Stephens

After you submit the following form, a member of the Online Course Support Center staff will respond to you by email or by phone. Email responses will occur from 8AM to midnight Eastern time, seven days a week, usually within four hours.

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I have a technical question for Advanced E-Learning Solutions (aelearn).
(Email responses occur 7 days a week from 8am-midnight.)

I have a content-related or course design question for AliveTek.
(Responses occur Mon.-Fri. from 9am-5pm.)

Other. I am not sure who I need to contact. I will describe my problem below and the appropriate party will respond.

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