UMD COB Faculty Online Course Support Center

 

What kind of help do you need?
Technical Issues & After-hours Support
  • Login issues
  • Blackboard components not working properly
  • Browser or plug-in issues
  • After-hours, weekend, and student support
  • Software "how to" help
Course Design & Blackboard Guidance
  • Need help using Blackboard?
  • Ideas for enhancing course
  • Changes to course content
  • Quizzes or learning objects
  • New course or redesign requests
Program Management & On-site Help
  • Need onsite help?
  • Need help using Blackboard?
  • Simple changes to course
  • Questions regarding online learning at UM-D
Advanced E-Learning Solutions, Inc. (aelearn) AliveTek, Inc. On-site Michigan-Dearborn Resources
Online support: Click here for the automated form Online support: Click here for the automated form or email help@alivetek.com

Lee Freeman, Ph.D., COB Distance Learning Support lefreema@umd.umich.edu

Phone support: 1-866-440-8484 (M-F, 9am-8pm Eastern) Phone support: 1-877-395-9636 (M-F, 9am-5pm Eastern)
Key personnel:
  • Alfredo Ignacio
  • Eric Eberhardt
  • Jacklynn Gillard
  • Daniel Del Rio
  • Mandi Ruhlman
Key personnel:
  • Sandy Mills-Alford
  • Robert Rienzi
  • Cassandra Stephens

 

Most Popular Articles

Article # Question Views
69

How do I disable my Pop-up Blocker?

529
48

How can I test my computer pop-up blocker?

500
71

How do I disable the Google toolbar pop-up blocker?

487
73

How do I disable the Earthlink toolbar pop-up blocker?

416
76

How do I disable the Yahoo toolbar pop-up blocker?

334
87

How and where do I download and install Java?

9
82

How do I uninstall Java from my computer?

6
303

Why can't I submit my assignment?

3
383

How can I view MS Office documents if I do not have MS Office or if I have an older version of MS Office?

2

 

Technical Support Channels

The following methods of support are available for your institution:

Email Support: Open a Ticket
24 hours a day
7 days a week

Response will occur
7 days a week
8am-midnight
(Eastern)

Chat Support:
Phone Support: CALL CENTER CLOSED
Please Open a Ticket.
Call Center Hours:
Mon-Fri 9am-8pm
(Eastern)

Current time: 10:28am

 

Content-Related Inquiries

The following methods of content-related support are available for your institution:

Phone Support: 1-877-395-9636
Call Center Hours:
Mon-Fri 9am-5pm
(Eastern)
Email Support: help@alivetek.com

 

Check Your System

The following components are required for UMD COB online courses. Click here for more details.

 


Online Course Support™ is a service of Advanced E-Learning Solutions, Inc. All Rights Reserved 2012.