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After you submit the following form, a member of the Online Course Support Center staff will respond to you by email or by phone. Email responses will occur from 8AM to midnight Eastern time, seven days a week, usually within four hours.

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Tips for Requesting Help

It is our goal to provide quick and accurate support. To better assist you, we recommend that you fill out all fields and provide detailed information about the issue you are experiencing, including:

  • Error messages and URL's
  • Course name, section and instructor (if applicable)
  • Steps you have already tried to resolve the issue

Please add help@onlinecoursesupport.com to the "safe senders list" of your email or anti-spam software.

If at any time you are concerned about the level of support you have received, please email supportmanagers@aelearn.com and include your ticket number.

 


Online Course Support™ is a service of Advanced E-Learning Solutions, Inc. All Rights Reserved 2012.